January 3, 2019, my wife and I called Princess Cruises to book an Alaskan cruise. There were a number of complicating issues, like cancelling an prior cruise, non refundable deposit on the prior cruise, cabin location, etc. The lady who answered the phone, Regina #1, was the most amazing person I have ever interfaced with from a corporation. Typically corporate sales people come across as worn down by the job. Not Regina. She was amazing in every regard. She understood each issue we presented her with and deftly dealt with each one. She seemed to have all the time in the world to help us with planning and executing the trip. She had answers for every issue and made the trip planning a wonderful experience. We have traveled with Princess Cruises before and have found them very good. My impression of Princess Cruises has gone up with this experience.