November 30, 2013 at about 9:40 pm I placed an order for a book with Barnes & Noble Internet web site (BN.COM). I have a coupon that stated that I should get 20% off if I buy in a store or on line. The end date is November 30 but the fine print on the rear side of the discount it states “until December 1, 2013 at 2:50am Eastern Time. I made the purchase on line and because I have a credit card registered with B&N the purchase went straight through without being allowed to take advantage of the discount. I was never allowed to enter the coupon code.
I then felt obligated to notify B&N of my not being able to take advantage of the discount by using their web site portal (I removed the actual coupon code below):
You guys send me 20% off coupons to entice me to buy books. I go on line to barnesandnoble.com and place an order. I am never allowed to “Enter coupon code at checkout: XXXXXXXXXXXXX”. I have a credit card on file and I guess I get screwed because of that. I have a second 20% off coupon that I was also going to use but I would rather quit your store from any future purchases and add this incident to my blog.
Here is B&N response:
“…this coupon cannot be applied to NOOK Book.”
The coupon states in large letters in front
“SAVE AN EXTRA 20% OFF ONE ITEM”
“Present this coupon AT BN.COM. Enter coupon at checkout.”
I thought they sold books. Oh, I guess only books that you can hold in your hand?
So the back of the discount coupon card has writing that requires a magnifying glass and it includes a whole list of items that the discount does not apply to. Oh, B&N, I apologize for not digging into the fine print. Well here is my reply to you. I have my terms. I demand a good shopping experience.
The following was a screen shot of iBooks price for the same item:
Above image taken Dec 1, 2013 at 11:50am
Other purchase options:
- Google Play has the book for $11.99 (Dec 1, 2013)
- Amazon Kindle: $7.99 (Dec 1, 2013)
Now B&N now makes me feel bad twice. I get no discount from them and then discover that I could have made my purchase somewhere else at just over half their price. I paid $14.99 for the book at Barnes & Noble. I just learned a life lesson. Be cautious with B&N or just don’t use B&N coupons at BN.COM. You can use them in their walk in stores. It has been my experience that the people running the cash registers at Barnes & Noble brick and mortar stores will bend over backwards to extend a discount to you.