Target Does Stupid
Target had a sale where you buy two games and get one free about the time of Veterans Day 2014. My daughter reserved one game by putting down $1 and came in a few days later to pick up all three games. As part of the deal my daughter was given a card that proved that she had one game reserved to be picked up. The card apparently had a redemption code that allowed the buyer to get a free weapon in one of the games. Problem is that she had to hand over the card to the sales clerk to get her games when she came in a few days later. This was a big mistake by Target. She was told that the store needed the cards to track pre orders. Problem for my daughter is that the card had a scratch off one time code that she needed to gain the game reward The customer allegedly should have retained the card to activate the code. It took my daughter some time to realize that she needed the code to activate the reward. She called the store and a clerk gave her a code over the phone which did not work. She called the store manager and was told that they threw all the cards away and did not have access to the codes. The store allegedly did two things wrong. They took the cards that should have been kept by the customer. Second mistake is they threw the cards away, which I frankly do not believe they did. My guess is they did not want to go through the verification process of who qualified for a code and come up with a code that works. My daughter did get an apology from the store manager. My daughter works retail sales and accepted the apology because she sees really bad customer behavior. I am much older and less wiling to accept stupid for an excuse.